Frequently asked questions

Black Atlas is the online store for electronics, gadgets, and smart devices from Black Atlas Systems. We sell smartphones, laptops, accessories, gaming gear, refurbished tech, and everyday electronics with secure checkout and reliable delivery.

We accept M-Pesa, major credit and debit cards (via Stripe and Paystack), and cash on delivery where available. All online payments are processed securely through our certified payment partners. Prices are shown in Kenyan Shillings (KES) unless otherwise stated.

Yes. Black Atlas sources genuine electronics and accessories. Product listings include brand, specs, and condition (new or refurbished where applicable). If anything does not match the description, contact support so we can make it right.

Delivery times depend on your location and the shipping method you choose at checkout. Many orders within Kenya arrive within a few business days. You will receive tracking updates by email and can follow your order from your dashboard once it ships.

Shipping availability depends on destination and product. Eligible international options (if any) appear at checkout with estimated costs and times. Customs duties or local taxes in the destination country are the customer's responsibility unless stated otherwise.

After your order ships, we send a confirmation email with tracking details. You can also sign in, open your dashboard, and view order status and shipping updates there.

Eligible unused items in original packaging may be returned within 30 days of delivery, subject to inspection. Opened software, activated devices, or items damaged by misuse may not qualify. Start a return from your account or contact support for a return authorization.

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Black Atlas will arrange a replacement, exchange, or refund according to the issue and our returns process.

Warranty coverage varies by brand and product. Where a manufacturer or store warranty applies, it is noted on the product page or included with your order documents. Keep your invoice and packaging for warranty claims.

Use Sign up to create a Black Atlas account for order tracking, favorites, and faster checkout. If you forget your password, use Forgot password on the sign-in page and follow the email link we send you.

Reach us through the Contact page or email the address listed in site settings / footer. Include your order number when asking about a purchase so we can help faster.